Case Management is the internet-based interface to MICROS-Fidelio’s global support system ‘Clarify’. It enables you to conveniently make a request for support (create a case), track the progress of an existing case, add feedback as it is being researched and reference previous cases.
To access Case Management (fcSelfService), please click the following link: usc.micros.com

If you require a login / password for the fcSelfService system, please follow the link above and click on ‘Register’. Please note that Case Management access can only be granted to authorised hotel personnel.

Should you have questions about the Case Management facility, please contact your local account or support manager or contact us here

Currently the Case Management system is available in English only.